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Support

We are here to help. If you have any questions please contact us at support@chsn1.com

As a special gift for our GenesisCapsule launch, Free shipping will now be available in the following regions:

  • Australia
  • Cambodia
  • Canada
  • China
  • Germany
  • Hong Kong
  • Indonesia
  • Italy
  • Japan
  • Macao
  • Malaysia
  • New Zealand
  • Philippines
  • Russia
  • Singapore
  • South Korea
  • Sweden
  • Taiwan
  • Thailand
  • Vietnam
  • United States
  • United Kingdom


Estimated Time of arrival:

7-14 business days.

Simply enter the promo code required to automatically receive free shipping.

NO minimum order amount necessary.

This is our way of thanking everyone for wanting to be a part of Team CHSN1 during our launch!

*Note: All orders may be subject to local tax, custom and duty charges if applicable. Please check with your local customs department for further details.

ORDER PROCESSING

All orders placed on chsn1.com Monday-Friday, will begin processing the following business day. Please note, orders placed on Friday will begin processing on the following Monday as our shipping department closes over the weekend. CHSN1 will ship within 48 hours after processing has begun and pending credit verification. Once an order has been shipped, you will receive an email outlining your order and tracking information. Due to the current stage of our business, please allow 3-5 business days for CHSN1 to process and ship these orders. Delivery times do not include Saturday, Sunday, or Holidays.

Please note, when international orders reach their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Additional fees may also be incurred dependent upon the destination country’s import laws.