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Support

We are here to help. If you have any questions please contact us at info@chsn1.com

HOW LONG WILL IT TAKE TO PROCESS MY ORDER

We aim to have your order dispatched from our facility within 48 hours. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year. This does not include weekends or holidays.

If you order after 9 pm EST on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.

HOW WILL I KNOW MY ORDER IS DISPATCHED

Once an order has been shipped, you will receive an email outlining your order and tracking information. 

HOW LONG DOES SHIPPING TAKE

Standard Shipping:

Country Delivery Time
Hong Kong FREE
US / Canada 7-14 working days
EU Countries 7-14 working days
Japan / Korea / Australia 7-14 working days
International 8-16 working days

 

Deliveries to remote areas may take longer.

For standard shipping, orders will be delivered by the national postal service of the destination country.

For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.

*Note: All orders may be subject to local tax, custom and duty charges if applicable. Please check with your local customs department for further details.

HOW CAN I TRACK MY ORDER

We will email your tracking details to you along with your dispatch confirmation. You may also receive text updates from the courier depending on the delivery method you opted for.

CUSTOMS, TAXES, DUTIES

Use for reference only

Country Taxes
UK No customs
Europe No customs
Hong Kong No customs
United States Orders under 800 will be tax fee
Canada Orders under $35 will be tax free
Australia Orders under $1000 will be tax free
Japan Orders under ¥10000 will be tax free 
United Arab Emirates Orders under 1000 AED will be tax free
South Korea Orders under $150 will be tax free

 

If your country is not listed above, please visit your local government's website for details on customs and taxes.

All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by BLACKTAILOR. 

Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery. 

International returns initiated due to wrong shipping address, delivery failure or refusal to pay duties and taxes will be subject to a $25 restocking fee which will be deducted from the refund amount. *For Express Shipping, $20 original shipping cost will not be refunded.